The number of lettings offices voluntarily covered by The Property Ombudsman (TPO) scheme climbed to almost 8,000 by the end of 2010. However, Hamer is concerned that agents who do not sign up to and adhere by the standards in the TPO Code of Practice can continue to operate, potentially to customer detriment.
Hamer said: “The Code of Practice represents a comprehensive set of standards by which firms conduct their business. Knowing a firm is complying with those standards will give consumers confidence that they are dealing with an organisation which has a committed approach to customer service and that best practice is being treated as a priority by agents.”
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NetRent Comment
We support the TPO and recommend that all landlords and tenants carefully check that their letting agent is a member of The Property Ombudsman (TPO) scheme. Do not take the agent's word that they are a member of the TPO, you can check yourself by contacting the TPO here The Property Ombudsman
