Mary Portas, Queen of Shops, is focusing on estate agents in her Secret Shopper programme this Wednesday evening (C4, 9pm), in particular Simon Gerrard, boss of north London’s highly reputable Martyn Gerrard.
Judging by the blurb, he may have wished she’d done the usual telly thing and gone to Foxtons:
“Mary wants to start a revolution in the world of estate agents.
“Buying a house is the most important purchase of our lives, but Mary thinks estate agents have been letting us down in a big way. Last year complaints rocketed by 40% and Mary’s secret cameras show why."