Many tenants fail to leave their property in the same condition at check-out and are often very surprised when they are told that professional cleaning is required. Pat Barber, Chair of the AIIC, said: “Tenants rarely treat their rented property in the same way as they would a property they owned themselves. 'Not my problem' is a common statement from some tenants, however sometimes it is. Accidents happen during a tenancy and tenants need to realise that they must take financial responsibility for things that are beyond normal wear and tear.
“For example, a tenant looked after someone else’s cat for a few weeks during the tenancy. On check-out, there were pet hairs on the curtains and soft furnishings, cat claw marks on the corners of the sofa and scratches to the back door. The tenant said it wasn't her cat so why should she pay for the cleaning and repairing the damage?
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